SLA
Service Level Agreement
This SLA describes AlphaClone's uptime commitment, exclusions, and the service credit process for paid plans.
Uptime commitment
AlphaClone targets 99.5% monthly uptime for paid plans.
Uptime definition
Uptime means the platform is accessible and functional for normal use, excluding scheduled maintenance and other exclusions listed below.
Scheduled maintenance
We provide at least 48 hours notice for planned maintenance by email and status page updates, and we normally schedule maintenance during off-peak hours.
SLA exclusions
The SLA does not cover force majeure, third-party API outages, user error, abuse, or failures outside our reasonable control.
Service credits
If monthly uptime falls below 99.5% in a calendar month, affected paid users receive a 10% credit on the next invoice.
How to claim a credit
Email [email protected] within 15 days of the incident and include the affected dates and times.
Status page
Service health updates are published at status.alphaclonesystems.com.
Limitation and remedy
Credits are the sole remedy for downtime covered by this SLA, and we are not liable for consequential damages caused by service interruptions.
AI feature availability
Bonnie AI depends on Anthropic API availability and is not separately covered by this SLA.
Changes to this policy
We may update this SLA from time to time. Any material changes will be published on this page.